Please contact customer service for more information on returning an item. Thank you.
RETURN POLICY:
All our products are brand new and come with a one year warranty for product defects.. We want you to be completely satisfied with your purchase. The following is a guideline for returns or exchanges All merchandise, is eligible for a refund or exchange within 15 days from date of delivery. To return or exchange an item, you must Submit an RMA (Return Materials Authorization) number by filling out the return request form We will email you shipping instructions and issue a refund within 30 business days of receipt of the return. Shipping charges are the responsibility of the customer unless the return is the result of an error made by Wag Tag Pet Products LLC. We must receive the return no later than 10 business days after we issue an RMA number. All products returned must be factory sealed, in original packaging, factory new container, and include all reference material, parts and packaging materials. An open carton fee equal to 20% of the purchase price will be charged for any opened item. Some merchandise may be subject to a restocking fee of up to 30% of the purchase price. We reserve the right to refuse or return any package that does not comply with our Return Policy. Merchandise damaged in shipping must be reported within 5 business days of date of delivery.
SALES TAX:
Wag Tag Pet Products LLC is required to collect sales tax on transactions shipping to customers located in the state of Ohio. Current State sales tax rate is 6.25%.
SHIPPING:
We ship by USPS Priority Mail and UPS upon request. Confirmation of shippment will be emailed to you expediently.
We happily ship on your UPS account upon request. Online shipping totals are shown prior to submitting you order and are calculated in realtime using USPS and UPS actual rates (Priority mail).
Business Hours: Orders will be accepted online 24 hours a day / 7 days a week. Our customer service department (Orders / Product Questions / Comments) will be available during normal business hours of 9am - 5pm / Monday through Friday (Eastern Standard Time).
SUPPORT:
Email your questions by submitting via email toService@WagTagPetProducts.com Questions or comments and mail orders can be submitted to the following:
Wag Tag Pet Products LLC
10605 Mount Royal Dr.
Concord Twp, OH 44077, USA
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